Frequently Asked Questions //
FAQs are for general educational purposes only and do not constitute specific medical advice. For specific medical recommendations regarding your child, see a board-certified pediatric orthopedic surgeon.
1. My child was seen at an urgent care/emergency department. We were told there was no fracture on x-rays, but my child still has pain. Can we schedule an appointment?
We would be happy to see your child. Sometimes hidden or "occult" fractures can occur in children that may not be visible on initial x-rays. Conditions that do not involve broken bones may also lead to difficulties. At times, orthopedic care may also be helpful for soft-tissue injuries and contusions even in the absence of apparent fracture. If your child continues to experience problems after an injury or you feel that something is not right, it may be appropriate to consult with a licensed medical professional.
2. Will my child need a surgery for his/her fracture or condition?
We are not able to provide specific medical advice without seeing and evaluating your child. A provider can evaluate your child in the orthopedic clinic and provide information and individualized recommendations based on your child's condition and current evidence-based medical guidelines and research.
Fortunately, many (although not all) musculoskeletal conditions in children can be successfully treated without surgery. Because of children's greater healing and remodeling potential, some conditions for which surgery may typically be recommended in adults may not necessarily require surgery in children. Other conditions may need surgery to achieve optimal outcomes. In some cases, either surgical or non-surgical treatment may be medically reasonable treatment options, each with potential advantages and disadvantages.
Our providers are committed to evaluating your child, explaining medically reasonable treatment options with their pros and cons, and listening carefully to your wishes and preferences. When various medically appropriate and reasonable treatment options may exist, we are committed to empowering you with current information and working with you to find the best option for your child.
3. My child is a current patient. How can I reach my provider with a question or issue?
If you believe there is or may be a life-threatening medical emergency, please call 911. If your child is a current patient experiencing less severe difficulties, you may reach a provider through our office number (702) 434-6920. During business hours, a receptionist will take your message and provide it to your provider's team. We triage messages to respond promptly to urgent messages.
After hours (including weekends and holidays), you can reach your provider or the on-call physician for urgent medical issues through our office answering service at (702) 434-6920. While you are certainly welcome to visit an urgent care or emergency room if your child is experiencing difficulties, many (non-life-threatening) issues may be more directly addressed by a call to your provider.
We are here to help and are always happy to take patient calls. We have found that some patients choose to visit the ER or urgent care (at the cost of their time, and in some cases, also financial costs) because they do not want to bother the provider after hours regarding issues that could be resolved with a phone call. Please call if we can assist in any way.
For non-urgent messages and paperwork requests (physical therapy referrals, FMLA papers, insurance appeals, etc.), please allow up to two (2) business days to hear back from our team. At times, this may be longer if your provider is away at a conference or is out of the office. As providers are caring for other patients in the clinic or surgery, please plan appropriately. A provider can always be reached for urgent issues.